FAQs

When will my order by shipped?

We will despatch your order 1-2 days after your order is placed. However, most orders are shipped either the same day (if ordered before 3pm) or the next working day. You will receive a notification once your order has been shipped. 

How long will it take for my order to arrive?

Our standard delivery costs £1.99 for orders up to £5 and FREE delivery for orders over £5. We aim to deliver your order in 3-5 working days after despatch. If you want it faster, we can deliver the next working day with our Express Delivery option, which costs £3.99. Orders dispatched using Express Delivery need to be placed before 3pm.

How much is delivery?

Delivery is FREE on all orders over £5. Orders £5 or below are charged at £1.99 per order for Standard Delivery and £3.99 for Express Delivery.

Where do you deliver?

We deliver to any postal address in the United Kingdom.

Can I ask for a refund?

If you are entitled to cancel your order (please read clause 11 of our Terms and Conditions), please contact us by telephone on 0208 088 9649 or send an email to info@picnmixfestivalkit.co.uk, detailing your refund request. 

Is it safe to enter my card details on the website?

Yes, absolutely. Pic 'n' Mix Festival Kit does not directly handle any sensitive card data. Our payment system is a validated Level 1 PCI DSS Compliant Service Provider. All cardholder data is managed using established data security and encryption methods and passwords are never stored directly in the payment system's database.

How do I create an account on Pic 'n' Mix Festival Kit?

Fill out the form for creating an account. You will then receive an email with a link to login to your account.

How many times will a 3000mAh Power Bank charge my mobile phone?

Power Banks have a capacity rated in mAh (milliampere hours). This is a measure of the charge stored within the Power Bank. The industry standard is that the total cumulative charge stored within the Power Bank cell(s) is stated as its capacity.

It is sometimes incorrectly assumed that all of the charge within a Power Bank can be transferred to the battery of the device it is charging, with no loses.

The physical reality is that energy is lost at different stages as charge is transferred from the Power Bank cells to the recipient's device.

This is the same with all Power Banks, regardless of the brand.

As charge moves from the Power Bank to the device (the connected phone for example) energy is lost at various stages on its journey:

1) The industry standard cell(s) used within the Power Bank commonly output 3.7 Volts. This voltage has to be boosted up to 5 Volts via the Power Bank's internal circuitry as this is the standard voltage of a USB interface. Energy losses during this boosting phase are around 10-15%.

2) As the energy leaves the Power Bank, it will encounter some electrical resistance within the cable. Cable quality and cable length are important factors. For example a cable of 1 meter in length made from low quality wire, can result in significant energy loss due to its high resistance value.

3) As the charge arrives at your device the voltage will again be changed, this time stepping down from 5V to around 4V to match the requirement of the device’s internal battery. This conversion leads to further energy losses.

4) The characteristics and behaviour of the circuitry in your connected device influence the amount of energy lost at this stage. If your device has a fast charge function, its likely energy transfer will be less efficient than a standard rate of charge as efficiency has been traded off for speed. Lower quality (often cheaper) devices tend to be less efficient overall at energy conversion, even at normal charging speeds.

5) Finally the quality and longevity of the battery within your device plays an important role in the amount of charge it can successfully capture. If for example your phone is 1-2 years old, it likely charges much less efficiently than a new phone whose battery has not endured as many charge cycles. Effectively, each charge cycle makes the process of charging on the next cycle fractionally less efficient and over time these inefficiencies add up.

Energy is typically lost in the form of heat, and this is why devices being charged typically become warm. All our Power Banks contain multiple levels of protection, one of which shuts down the Power Bank should the temperature move outside expected operational levels.

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